Customer Services Support

Give your customers a more rewarding experience

dmbgroup have over 25 years experience managing both inbound and outbound customer services operations so whether you are looking for ongoing support for a loyalty card scheme or short term cover for a campaign we have the relevant expertise.

Customer services are often overlooked and if poorly managed it can be costly in terms of lost revenue and repeat orders. This is why dmbgroup see good customer service as an investment not a cost and place it at the heart of any successful customer relationship.

Our dedicated customer service representatives take the time and effort to understand your business and all your marketing communications so they can deal with any enquiry in a personable and proactive fashion to give your customers a more rewarding experience.

We’re determined to exceed expectations and send your customers away happy - happy enough to pass positive feedback about your business along to others.

We keep detailed contact reports which are available on a daily or weekly basis to support service level agreements. We can quickly scale up operations managing our fully certified call centre partners when required to satisfy demand.