dmbgroup at a glance

For over 25 years dmbgroup has continued to deliver expertise and capability in everything required to build and sustain profitable and meaningful customer relationships.

Founded in 1986 by Tony Copeland, dmbgroup is a an independent direct marketing specialist comprising of a team of long serving and dedicated individuals who are account managers, data analysts, software developers, print and production specialists, digital marketers as well as customer services representatives.

Our head office and customer service support centre is situated in Leeds with our software development centre located in Huddersfield.

What we do

We recognise the importance of your most valuable asset – your customers!

dmbgroup plan, produce and execute intelligent customer communication strategies across all channels that deliver maximum value and measurable ROI from customer data.

From customer acquisition, customer development, customer retention and customer reactivation; your strategic and tactical goals are realised to budget on time, every time!

Click here to read some of our client case studies.

Why we do it

We know that a profitable customer relationship isn’t simply achieved through a loyalty programme, or points and prizes or a one off event or marketing campaign. It’s about engaging and motivating customers and providing them with compelling reasons to stay. It’s about achieving personal recognition as well delivering tangible rewards within a measurable framework.

Our objective is to make sure your customer communication strategies work and continue to work in a fast paced, competitive and challenging environment.

How we do it

We appreciate not all customers are the same; their individual circumstances are different and we take nothing for granted, so why do we often see companies talking to their customers in the same way or rewarding them with the same offer?

dmbgroup emphasise the importance of low risk, small scale testing in order to refine propositions and improve customer understanding throughout the customer journey...

Whatever the challenge, we’ll help you speak to all your customers in the most appropriate way, improve your customer understanding, deliver more sales and profit and maximise the long term value from all your customer relationships.